FAQ | Arcade Fixer - Toronto Arcade & Pinball Repair Questions

Name: Arcade Fixer
Address: Toronto, ON, CA
Telephone: (416) 429-2074
Price range: $$

General Questions

Arcade Repair FAQ - Expert answers to your questions about arcade repair services across Toronto GTA

What areas do you service?

We proudly serve the entire Greater Toronto Area including Toronto, Mississauga, Brampton, Markham, Vaughan, Richmond Hill, Oakville, Ajax, Pickering, Whitby, Oshawa, and surrounding communities. Our mobile repair service brings fully equipped technicians directly to your location, while our in-shop facility handles complex repairs requiring specialized equipment. Whether you're in downtown Toronto or the outer GTA suburbs, we provide reliable arcade repair and pinball repair services with the same high standards.

How long have you been in business?

Arcade Fixer has been the trusted name in GTA arcade repair since 2009, providing over 15 years of specialized experience in pinball repair, CRT repair, and vintage gaming equipment restoration. Our longevity in the industry reflects our commitment to quality service and customer satisfaction. We've grown from a small operation to Toronto's premier arcade technician service, maintaining the same dedication to preserving gaming history while embracing modern repair techniques.

Do you offer emergency repair services?

Yes, we provide emergency arcade repair services, especially for commercial clients like bars, restaurants, and entertainment venues where downtime means lost revenue. For residential customers, we offer priority scheduling to minimize game room downtime. Our emergency response typically occurs within 24 hours, and we maintain a stock of common parts for immediate repairs. Contact us at (416) 429-2074 for urgent pinball repair or arcade machine issues that need immediate attention.

What types of games do you repair?

We specialize in repairing all types of arcade machines and gaming equipment, from classic 1970s arcade cabinets to modern fighting games and redemption machines. Our expertise includes pinball table repair for both electromechanical and digital models, CRT monitor servicing and restoration, video game console repairs, PCB repair and replacement, control panel restoration, and complete cabinet refurbishment. Whether it's a vintage Pac-Man machine or a contemporary Street Fighter cabinet, our certified arcade technicians have the knowledge and parts to restore your games to optimal performance.

Are you licensed and insured?

Absolutely! Arcade Fixer is fully licensed and insured for electronics repair work throughout the Greater Toronto Area. Our technicians carry appropriate certifications and our business maintains comprehensive liability insurance to protect both our customers and our team. We follow all safety protocols and industry standards for handling electrical equipment and vintage gaming machines. This professional approach ensures peace of mind when entrusting us with your valuable arcade collection or commercial gaming equipment.

What certifications do your technicians have?

Our arcade technicians are highly trained professionals with specialized certifications in electronics repair, vintage gaming equipment, and modern arcade systems. We maintain ongoing training in PCB repair, CRT technology, and contemporary gaming hardware. Our lead technician holds advanced certifications in electronics engineering and has completed specialized training in antique electronics preservation. This expertise allows us to handle everything from delicate vintage components to complex modern gaming systems with the precision they deserve.

Do you provide written estimates?

Yes, we always provide detailed written estimates before beginning any arcade repair or pinball repair work. Our estimates include a breakdown of parts, labor, and any applicable fees. For on-site service, we can provide an initial assessment over the phone and follow up with a comprehensive written quote. We never start work without your explicit approval, and all estimates are valid for 30 days. This transparent approach ensures you understand exactly what to expect from your arcade machine repair or restoration project.

Can I watch the repair process?

For safety and efficiency reasons, we typically perform repairs while the equipment is powered down and disassembled. However, we welcome customers to observe our work and explain the repair process. Many clients find it educational to learn about their arcade machines or pinball tables while we work. We can also provide maintenance tips and show you how to perform basic upkeep on your gaming equipment. Our goal is to not only fix your games but also educate you on their care and operation.

Pricing Questions

Pinball repair questions answered - Get detailed pricing information for pinball table repair services in Toronto GTA

How much does a typical repair cost?

Arcade repair costs vary based on the complexity of the issue, parts required, and type of equipment. Basic repairs like button or joystick replacement start at $75-$150, while comprehensive PCB repair or CRT monitor restoration can range from $200-$500. Major cabinet restoration projects may cost $300-$800 or more. We provide detailed written estimates before any work begins, and our pricing is competitive within the GTA arcade technician market. Factors affecting cost include parts availability, labor time, and whether the repair is performed on-site or in our shop.

Is there a service call fee?

Yes, we charge a $75 service call fee for on-site arcade repair visits within the Greater Toronto Area, which covers our technician's travel time, initial diagnosis, and transportation of tools and common parts. This fee is completely waived if you proceed with the repair work. For commercial clients or multiple repairs, we offer discounted service call rates. Our mobile service brings professional arcade technician expertise directly to your location, saving you the hassle of transporting heavy gaming equipment.

Do you charge for diagnostics?

We offer complimentary diagnostics when you proceed with arcade repair or pinball repair services. If you choose not to repair after our assessment, there's a $50 diagnostic fee for in-shop evaluations or the full $75 service call fee for on-site visits. Our diagnostic process includes comprehensive testing of electronics, mechanical components, and game functionality. We provide detailed reports explaining the issues found and repair recommendations, ensuring you make informed decisions about your arcade machine or pinball table maintenance.

What payment methods do you accept?

We accept multiple payment methods to accommodate our GTA clients: cash, debit cards, major credit cards (Visa, Mastercard, American Express), and e-transfers. For commercial accounts, we offer invoicing with net 30 terms. Payment is due upon completion of the arcade repair service, and we provide detailed receipts for warranty and insurance purposes. We also accept payments for parts and labor separately if preferred. Our secure payment processing ensures your financial information remains protected during transactions.

Do you offer package deals for multiple repairs?

Yes! We provide discounted package pricing for multiple arcade repairs or comprehensive maintenance services. For example, our "Game Room Tune-Up" package includes inspection and repair of up to 3 machines at a reduced rate. Commercial clients benefit from our maintenance contracts with priority scheduling and volume discounts. We also offer bundle pricing for related services like PCB repair combined with cabinet restoration. Contact us to discuss customized packages for your arcade collection or commercial gaming venue.

Are there discounts for commercial clients?

Absolutely! We offer special pricing for commercial arcade repair clients including bars, restaurants, entertainment venues, and game rooms. Benefits include discounted service calls, priority emergency response, volume pricing for multiple machines, and maintenance contracts with scheduled tune-ups. Commercial clients also receive extended warranty periods and dedicated account management. Our commercial services are designed to minimize downtime and maximize revenue for businesses relying on gaming equipment. We understand that for commercial operators, reliable arcade machines mean happy customers and repeat business.

What happens if the repair costs more than estimated?

We strive for accurate estimates, but if unexpected issues arise during arcade repair, we contact you immediately for approval before proceeding. Our estimates are based on initial diagnosis, but some problems (like extensive PCB damage or hidden mechanical issues) may only be discovered during disassembly. We never exceed estimates by more than 20% without your explicit consent, and we provide options like stopping work or proceeding with phased repairs. Transparency is key to our relationship with GTA arcade enthusiasts and commercial clients.

Do you accept trade-ins or buy broken machines?

While we primarily focus on arcade repair and restoration rather than buying/selling equipment, we occasionally accept trade-ins for parts or offer to purchase severely damaged machines for salvage. The value depends on the machine's condition, rarity, and parts usefulness. We also help customers find buyers for their restored arcade machines through our network of GTA collectors. For commercial clients, we can assist with equipment upgrades or replacement planning. Contact us to discuss options for your specific arcade collection or commercial gaming inventory.

Service Questions

How long does a typical repair take?

Most arcade repairs can be completed on-site within 1-3 hours using our mobile service van stocked with common parts and tools. Simple fixes like button replacement or joystick repair often take under an hour. Complex repairs involving PCB replacement or CRT monitor restoration may require 2-5 days, including time for parts procurement and thorough testing. We'll provide a realistic timeline after initial diagnosis, and we offer loaner parts or temporary solutions for commercial clients where possible. Rush service is available for urgent pinball repair needs in the GTA.

Do you offer mobile service?

Yes! Our fully equipped mobile arcade repair service brings professional arcade technicians directly to your location throughout the Greater Toronto Area. Our service van is stocked with essential tools, common replacement parts (joysticks, buttons, power supplies), diagnostic equipment, and safety gear. This eliminates the need to transport heavy arcade machines or pinball tables, saving you time and potential damage. Mobile service is perfect for home game rooms, commercial venues, and customers with multiple machines requiring service.

What if you can't fix my machine?

In the rare case we cannot repair your arcade machine or pinball table (due to unobtainable parts or extensive damage), you only pay for the diagnostic service. We'll provide a detailed explanation of why the repair isn't feasible and offer alternative solutions such as parts sourcing recommendations, professional restoration services, or referrals to specialized arcade technicians. Our goal is always to provide value, even when complete repair isn't possible. We maintain relationships with vintage electronics specialists for particularly challenging restoration projects.

Do you work on commercial equipment?

Absolutely! We specialize in commercial arcade repair and maintenance for bars, restaurants, entertainment venues, arcades, and game rooms throughout the GTA. Commercial clients receive priority scheduling, dedicated account management, and customized maintenance programs. We understand that gaming equipment downtime directly impacts revenue, so we offer emergency response, extended hours, and preventive maintenance contracts. Our commercial services include detailed service reports, parts inventory management, and staff training on basic equipment care.

What tools and equipment do you bring for mobile service?

Our mobile service van is equipped with professional arcade repair tools including oscilloscopes, multimeters, soldering stations, specialized extraction tools for arcade components, PCB testing equipment, CRT calibration tools, and a comprehensive parts inventory. We carry common replacement items like joysticks, buttons, power supplies, monitor capacitors, and control panel components. For complex repairs, we coordinate with our shop facility to ensure we have the right tools and parts. Safety equipment including ESD protection, insulated tools, and proper lifting gear is standard.

How do you handle large or heavy arcade machines?

We have specialized equipment and techniques for handling large arcade cabinets and heavy pinball tables safely. Our technicians are trained in proper lifting procedures, and we use furniture dollies, pallet jacks, and protective padding to prevent damage during movement. For extensive repairs requiring machine transport to our shop, we use professional moving equipment and climate-controlled vehicles. We assess each machine's weight and mobility during our initial consultation to plan the safest approach. Customer furniture and flooring protection is always our priority.

Do you clean and maintain the equipment during repair?

Yes, we include professional cleaning and basic maintenance as part of our arcade repair services. This includes dust removal, contact cleaning, lubrication of moving parts, and inspection of wear components. For pinball tables, we clean playfield surfaces, polish rails, and check ball return mechanisms. CRT monitors receive screen cleaning and bezel polishing. Commercial clients receive detailed maintenance reports with recommendations for ongoing care. This comprehensive approach ensures your games not only work properly but look their best and perform optimally.

What safety precautions do you take?

Safety is paramount in arcade repair work. We use ESD (electrostatic discharge) protection for sensitive electronics, insulated tools for high-voltage components, and proper lockout/tagout procedures for electrical systems. Our technicians wear safety glasses, gloves, and use grounded workstations. We follow OSHA guidelines for working with heavy equipment and hazardous materials. For CRT repairs, we handle high-voltage capacitors safely and properly dispose of electronic waste. All work areas are secured, and we maintain comprehensive insurance coverage for both our team and your equipment.

Warranty Questions

What warranty do you offer?

All arcade repairs and pinball repairs are backed by our comprehensive 90-day warranty covering both parts and labor. This industry-leading warranty demonstrates our confidence in our work and commitment to customer satisfaction. The warranty applies to all repairs performed by Arcade Fixer technicians, whether completed on-site or in our shop. We stand behind our arcade technician expertise and use of quality parts, ensuring your gaming equipment remains reliable long after the repair is complete.

What does the warranty cover?

Our warranty covers all parts we install and the labor involved in the arcade repair or pinball repair. This includes replacement components, wiring, soldering, calibration, and mechanical adjustments. The warranty does not cover pre-existing conditions, damage from misuse, power surges, accidents, or normal wear and tear. It also excludes issues caused by improper maintenance, unauthorized modifications, or environmental factors like excessive dust or humidity. We provide detailed warranty documentation explaining coverage terms for each repair.

How do I make a warranty claim?

Warranty claims are simple and hassle-free. Contact us at (416) 429-2074 with your invoice number and a description of the issue. We'll verify the warranty coverage and schedule a service visit at no additional cost to you. Most warranty repairs are completed on-site within our standard service window. We maintain detailed repair records to ensure efficient warranty service. For commercial clients, we offer expedited warranty response to minimize business disruption. Our goal is to resolve warranty issues quickly and completely.

How long does the warranty last for different types of repairs?

Our standard 90-day warranty applies to most arcade repairs, but some specialized services receive extended coverage. CRT monitor repairs and PCB replacements carry 180-day warranties due to the complexity of these components. Cabinet restoration and cosmetic work includes a 90-day warranty on materials and craftsmanship. Commercial clients with maintenance contracts receive extended warranties up to 1 year on qualifying repairs. All warranties begin from the date of repair completion and require proper care and operation of the equipment.

Can I transfer the warranty if I sell my machine?

Yes, warranties are transferable to new owners with proper documentation. Provide us with the original invoice, warranty details, and new owner's contact information. We'll update our records and provide transfer confirmation. This is common for collectors selling restored arcade machines or pinball tables. The remaining warranty period transfers to the new owner, maintaining the value of professionally repaired gaming equipment. We recommend disclosing warranty information when selling to enhance the item's market value and reassure buyers of the equipment's condition.

What if the same issue happens again after warranty expires?

If a previously repaired issue recurs after warranty expiration, we offer discounted diagnostic and repair services for returning customers. Our loyalty program provides 20% off subsequent repairs on the same machine. We also offer maintenance contracts that include annual inspections and priority service. For chronic issues, we may recommend component upgrades or modifications to improve long-term reliability. Our goal is building lasting relationships with GTA arcade enthusiasts through ongoing support and expert arcade technician services.

Do you offer extended warranty options?

Yes, we offer extended warranty options for customers wanting additional peace of mind. Our Extended Care Program provides up to 1 year of coverage for $50-$150 annually, depending on equipment value. Commercial clients receive discounted extended warranty rates as part of our maintenance contracts. Extended warranties cover the same issues as our standard warranty but provide longer protection for high-value arcade machines or pinball tables. This is particularly valuable for rare vintage equipment or commercial gaming investments where reliability is critical.

Technical Questions

CRT monitor repair FAQ - Expert answers to technical questions about vintage arcade display repair and restoration in Toronto GTA

Can you repair vintage arcade games from the 1970s-80s?

Absolutely! Vintage arcade repair is our specialty. We have extensive experience with classic games from the golden age of arcades, including Pac-Man, Donkey Kong, Space Invaders, and countless others. Our arcade technicians understand the unique challenges of vintage electronics, from obsolete component sourcing to period-correct calibration. We source original NOS (new old stock) parts when possible and fabricate custom components when needed. Our restoration work preserves gaming history while ensuring these classics remain playable for future generations of arcade enthusiasts.

Do you repair CRT monitors?

CRT repair is one of our core specialties at Arcade Fixer. We handle everything from routine capacitor replacements and flyback transformer repairs to complete picture tube replacements and precision color calibration. Our technicians are trained in high-voltage safety protocols and understand the nuances of vintage CRT technology. We restore authentic arcade displays to their original brightness and color accuracy, ensuring that classic games look as stunning as they did decades ago. Modern CRT knowledge is rare, making our GTA service invaluable for vintage arcade machine owners.

Can you repair water-damaged equipment?

We can assess and often successfully repair water-damaged arcade machines and pinball tables, though success depends on the extent and timing of the damage. The key is immediate action: power off the equipment immediately and do not attempt to turn it on. Water causes corrosion that worsens over time, so professional assessment within 24-48 hours is crucial. Our arcade technicians use specialized cleaning techniques, corrosion removal, and component replacement to restore functionality. We provide realistic assessments and never promise repairs that aren't feasible.

Do you sell parts or just repairs?

While we primarily focus on complete arcade repair and restoration services, we do sell and install parts for DIY customers. We maintain an inventory of common replacement parts including joysticks, buttons, power supplies, monitor capacitors, control panel components, and PCB sockets. For specialized or vintage parts, we provide sourcing services and installation. Our parts sales support both professional arcade technicians and hobbyists working on their own equipment. We ensure all parts meet our quality standards and provide installation guidance when requested.

Can you repair LED displays and modern LCD screens?

Yes, we repair modern arcade machines with LED displays and LCD screens. Our expertise extends beyond vintage equipment to contemporary gaming technology. We handle LED segment repairs, LCD panel replacements, backlight issues, and controller board problems. Modern arcade repair requires knowledge of current electronics standards, HDMI interfaces, and digital display technologies. Whether it's a redemption machine, modern fighting game, or contemporary pinball table with digital displays, our arcade technicians keep up with evolving technology to serve all eras of gaming equipment.

Do you work on electromechanical pinball machines?

Definitely! We specialize in pinball repair for both electromechanical and solid-state machines. Electromechanical pinball tables from the 1970s-1980s have unique repair requirements involving mechanical scoring, solenoid systems, and relay logic. Our arcade technicians understand the intricate interplay between mechanical and electrical systems in these classic games. We restore coil strength, adjust switch mechanisms, repair scoring systems, and maintain the mechanical precision that makes vintage pinball so satisfying. These machines represent the pinnacle of analog gaming engineering.

Can you convert old games to work with modern TVs?

Yes, we offer arcade machine conversion services to modern displays. This involves replacing CRT monitors with LCD screens, adding HDMI converters, and adapting control systems for contemporary TVs. We ensure proper scaling, refresh rates, and input lag optimization for the best gaming experience. These conversions preserve the original gameplay while making vintage arcade cabinets compatible with modern displays. We also provide custom control panel modifications and audio system upgrades. This service extends the life of classic arcade machines for modern gaming environments.

What software do you use for diagnostics?

Our arcade technicians use professional diagnostic tools and software tailored to gaming equipment. We employ oscilloscopes, multimeters, and specialized PCB testing software for electronics diagnosis. For modern machines, we use manufacturer-specific diagnostic programs and universal testers for common arcade hardware. Our software library includes tools for CRT calibration, audio analysis, and performance benchmarking. We also maintain a database of known issues and solutions developed from years of arcade repair experience. This comprehensive approach ensures accurate diagnosis and effective repairs for all types of gaming equipment.

Frequently Asked Questions