Privacy Policy

Privacy Policy for Arcade Fixer

Last Updated: March 15, 2024

1. Introduction

Arcade Fixer ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website arcadefixer.com and use our arcade and pinball repair services in the Greater Toronto Area.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (phone number, email address)
• Service address for mobile repairs
• Payment information (processed securely through third-party providers)
• Details about your arcade or pinball equipment
• Service history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website information

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide arcade and pinball repair services
• To schedule appointments and communicate with customers
• To process payments and send invoices
• To improve our services and customer experience
• To send important service updates and notifications
• To respond to inquiries and provide customer support
• To comply with legal obligations

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• To trusted service providers who assist us in operating our business (payment processors, scheduling software)
• When required by law or to protect our rights
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request a copy of your data

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information is stored and processed in Canada. We may transfer data to international service providers, but only with appropriate safeguards in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

12. Legal Basis for Processing

Our legal basis for collecting and using personal information includes: consent, contractual necessity, legal obligation, and legitimate interests in providing our services.

13. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Service records are typically retained for 7 years for warranty and tax purposes.